Personal data refers to any information that can identify you directly or indirectly. When you book travel services through our platform—such as holiday packages, car services, corporate travels, corporate events, visa advisory, or airport transfers and protocol—we collect data necessary to fulfill these bookings and manage your travel itineraries. We collect only what is essential for booking management, client communications, duty-of-care tracking, and safety compliance, minimizing data capture in alignment with global and regional privacy principles.

Identification & Contact Data: Full name, title, date of birth, gender, passport details (number, expiration date, nationality), postal address, email address, and telephone number.

Travel & Booking Information: Flight itineraries, hotel preferences, frequent flyer numbers, seat choices, special dietary requests, and corporate travel profile preferences.

Financial & Transaction Data: Payment card details, billing addresses, bank account numbers for refunds, and corporate account invoicing histories.

Visa & Consular Documentation: Employment details, financial statements, travel history, and supporting documentation required for visa application processing on your behalf

Device & System Information: IP address, browser type and version, time zone setting, operating system, and hardware details used to access our web portal and booking engines.

Usage & Behavioral Data: Details regarding how you navigate our website, search queries, page interaction times, session durations, and selected travel packages.

Cookies & Tracking Technologies: Functional, analytical, and performance cookies used to store user preferences, manage secure portal sessions, and optimize web performance

Service Fulfillment: Processing flight ticketing, hotel reservations, chauffeur bookings, MICE event logistics, and visa submissions.

Customer Support & Communication: Sending booking confirmations, itinerary updates, real-time travel advisories, flight change alerts, and customer care responses.

Corporate Account Management: Managing company travel profiles, enforcing corporate approval rules, generating spend reports, and processing consolidated account billing.

Compliance & Legal Obligations: Fulfilling mandatory reporting requirements with civil aviation authorities, immigration databases, law enforcement, and tax authorities

Third-Party Travel Suppliers: Airlines, Global Distribution Systems (GDS), hotel chains, local car operators, airport protocol handlers, and consular partners required to complete your bookings.

Corporate Organizations: Sharing itinerary details, spend metrics, and travel safety reports with authorized company travel managers for corporate account bookings.

Regulatory & Statutory Bodies: Disclosing information when legally required by court orders, border control agencies, or national data protection authorities.

Encryption Protocols: Employing TLS/SSL encryption protocols for all digital transactions, passport submissions, and sensitive communication channels.

Access Control Policies: Restricting data access strictly to authorized SWOT Travels personnel and verified operational partners with a legitimate business need-to-know.

Data Retention Schedules: Retaining personal data only for as long as necessary to complete travel bookings, satisfy legal or audit requirements, and address potential claims

Access & Rectification: Request access to the personal data we hold about you or request immediate updates to inaccurate or outdated records.

Erasure & Restriction: Request the deletion or restriction of your personal data, subject to legally mandated financial and travel audit retention laws.

Data Portability & Consent Withdrawal: Request a structured copy of your personal data or opt out of promotional newsletters and marketing communications at any time